Mdt Parts & Equipment

General Warranty Policy

MDT Parts warrants that all products and parts are free from defects in material and workmanship under normal use and service as per original manufacture's warranty.

Terms & Conditions

Prices: All published prices are F.O.B. MDT Parts. A tax imposed by any present or failure federal state or local laws, if paid by us, will be charged to, and is the responsibility of, the purchaser. Title and risk of loss to products or parts pass to the purchaser upon delivery to the carrier.

Freight & Shipping Charges: Products are shipped F.O.B. shipping point with freight costs and handling fees paid by MDT Parts and charged to the customer. Other terms and conditions may apply for freight collect, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for additional services, such as customers cannier or special handling by the cannier, may apply. Title and risk of loss pass to the customer upon tender of shipment to the cannier. If product is damaged in transit, customer must file claim with the cannier.

Terms: Terms of net thirty days from the date of invoice will be offered to those customers of known and acceptable financial standing.

Note: Prices and terms, designs, material specifications, weights and dimensions are subject to change without notice.

Return Goods Policy & Procedures

MDT Parts will not accept any returns without prior approval or consent, which will be given or withheld at MDT Parts discretion. All returns are subject to the parts manufacturer's return policies; we will honor returns based on the restrictions under those policies.

A Return Authorization is required for all returns and can be easily obtained by calling the Customer Service numbers listed below. The product must be in new, unused condition, and in its original packaging, to be accepted.

To assist in making the process easy, please have the part number, the invoice number, and the reason for returning the part before calling for your Return Authorization.

Standard Restock Fee Policy on stock parts returned within:

25% Restocking Fee

No returns will be accepted beyond 90 days.

Please see additional conditions or exceptions see below.

You can expect the credit to be applied to your account within 5 business days upon receipt of returned parts.

Additional conditions or exceptions:

·         Non-stock items are not accepted or approved for return or credit, some exceptions may apply, contact the MDT Parts Customer Service for further authorization.

·         Parts ordered in error valued at $30 or less will not be authorized for return or credited

·         In order to ensure compliance with foodservice manufacturers' return policies, returns of non-stock foodservice parts need to be received within 15 days of purchase - contact a MDT Parts Customer Service Representative for more details on restock fees that may apply based on foodservice manufacturer' policies.

·         Parts used or discontinued will not be accepted for credit under any circumstances, unless prior approval has been given as previously stated

·         All returned products or parts must be sent freight prepaid and must be properly marked with the RMA Authorization number

·         As some manufacturers do not permit returns of motors, electronic parts, special orders, or custom made/modified orders; we must adhere to those policies. In addition, a number of our manufacturers do not permit returns for any reason therefore all sales of those manufacturers' parts are final. A list of these manufacturers can be obtained upon request.

·         As such, when requesting your Return Authorization you may be informed the part is no longer returnable. We appreciate your support as we look to more consistently align our returns policy with our OEM partner suppliers.

Any deviation from this procedure will result in delayed credit processing Authorized returns should be returned (as directed by Customer Service) to:

Shortages and Damages

At MDT Parts, every effort is made to ensure that you receive an accurate and complete parts order and that it is received undamaged.

If a discrepancy in your order exists, please contact the Customer Service numbers listed below immediately and report the problem by referencing your order number and the discrepancy.

If your order is damaged, call Customer Service immediately for assistance with the damage claim and to reorder parts. See further instructions under "Freight Damage Claims'.

To assist in helping you, please save the damaged shipment container in the condition that you received it for damage claims inspection. A digital photo of the damage may be required.