MDT Parts will not accept any returns without prior approval or consent,
which will be given or
withheld at
MDT Part's discretion. All returns are subject to the parts manufacturer's return
policies; we will honor returns based on the restrictions under those policies.
A Return Authorization is required for all returns and can be
easily obtained by calling the Customer
Service numbers listed below. The product must be in
new, unused
condition, and in its
original
packaging, to be accepted.
To assist in making the process easy, please have the part number, the
invoice number, and the
reason for returning the part before calling for your Return Authorization.
Standard Restock Fee Policy on
stock parts returned within:
25% Restocking Fee
No returns will be accepted
beyond 90 days.
Please
see additional conditions or exceptions below.
You
can expect the credit to be applied to your account within 5 business days upon
receipt
of returned parts.
Additional
conditions or exceptions:
·
Non-stock
items are not accepted or approved for return or credit, some exceptions may
apply, contact the MDT
Parts Customer Service for further authorization.
·
Parts
ordered in error valued at $30 or less will not be authorized for return or credited
·
In
order to ensure compliance with foodservice manufacturers' return policies,
returns
of non-stock foodservice parts
need
to be received within 15 days of purchase - contact a
MDT Parts Customer Service
Representative for more details on restock fees that may apply based on foodservice
manufacturer' policies.
·
Parts
used or discontinued will not be accepted for credit under any circumstances, unless
prior approval has been
given as previously stated
·
All
returned products or parts must be sent
freight
prepaid
and
must be properly marked
with the RMA Authorization
number
·
As
some manufacturers do not permit returns of motors, electronic parts, special orders, or
custom
made/modified orders; we must adhere to those policies. In addition, a number of
our
manufacturers do not permit returns for any reason therefore all sales of those
manufacturers'
parts are final. A list of these manufacturers can be obtained upon request.
·
As
such, when requesting your Return Authorization you may be informed the part is no longer
returnable. We appreciate your support as we look to more consistently align our
returns
policy with our OEM partner suppliers.
