At MDT Parts, every effort is made to ensure that you receive an accurate and complete parts order and that it is received undamaged.

If a discrepancy in your order exists, please contact the Customer Service numbers listed below immediately and report the problem by referencing your order number and the discrepancy.

If your order is damaged, call Customer Service immediately for assistance with the damage claim and to reorder parts. See further instructions under "Freight Damage Claims'.

To assist in helping you, please save the damaged shipment container in the condition that you received it for damage claims inspection. A digital photo of the damage may be required

Freight Damage Claims

In the event of damage, shipment damage must be noted on bill of lading. Notify the carrier, as well as MDT Parts Customer Service. MDT Parts customer service will assist with the claim process, digital photos may be required.

All obvious package damages must be signed for as damaged with the carrier at the time of receipt.

Products or parts MUST be inspected for concealed damage within 15 days of receipt

Warranty Claims & Returns - Parts

A completed Warranty/Defective Claim form is required for all warranty returns and can be obtained by calling MDT Parts at 877.208.8723, dial 4 for Accounting and Returns. Once the claim is completed and validated, a Return Authorization is issued for the return of the Warranty/Defective part(s) to MDT Parts. All parts must be returned within 30 days.

Warranty/Defective Claims are limited to the warranty conditions as provided by our manufacturers. MDT Parts will process your warranty claim with the manufacturer of the defective part(s) and will issue credit for your claim once the manufacturer has accepted the claim from MDT Parts.

Any freight costs related to a Warranty/Defective Claim item, any replacement items and any parts returned for warranty processing are the purchaser's responsibility. As our manufacturers require complete warranty information from us, processing of Warranty/Defective Claims will not begin until complete and accurate information is supplied to MDT Parts